Subject: Re: Order showing NDR and customer got the item damaged (6224313356)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Abhishek Bargaonkar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 04:12:14 -0700 (MST)

Hi Abhishik, 

The order #6224313356 has been marked as NDR. And customer has another order #6474245495 with the same item, but the order was made on 29 March and delivered 1 Apr 2020. 
However please ask customer to share the invoice or the slip of the consighnmet which he has recieved. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, November 5, 2020 12:03:14 AM 
Subject: Order showing NDR and customer got the item damaged (6224313356) 

Hi Team, 

With reference to order number 622431335 and ticket number 1644558. 

Customer contacted us on chat for the damage item delivered to him in month of September 2020. As the hybrid record the order is placed on Sep 15, 2020 and has been marked as NDR on Sep 25, 2020 same result is showing with the order tracking id FC09160100062. 

Customer shared the image for the item which is attached here on the email . We have explained the no exchange policy to customer, now, the customer is asking for the refund and refund. 

Kindly advise for the further process. 

Regards, 
Abhishek Borgaonkar