Subject: Re: Customer collected partial order C&C - 6228366923
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 5 Nov 2020 03:55:40 -0700 (MST)

Hi Team, 

Please assist in closing the below case. As per warehouse and the store the second parcel in this package is neither at WH nor at the store. The associated ticket ID is: 1650655. 
Items that seems to be lost are: 
162214443 - - Graphic Print Round Neck T-shirt and Pyjama Set 
162372650 - - Solid Mid-Rise 3/4 Jog Pants with Pocket Detail 
162295958 - - Printed T-shirt with Round Neck and Cap Sleeves 
162664528 - - Graphic Print T-shirt with Round Neck and Long Sleeves 
162677342 - - Emoji Print T-shirt with Turtle Neck and Long Sleeves 

Concept: MAX, Value of the lost items is: SAR 110. Reamining items are collected by the customer as per consignment details. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, October 24, 2020 3:29:08 PM 
Subject: Customer collected partial order C&C 

Hi Team, 

Problem Statement: Customer collected partial order. 
Order Date :29/09/2020 
Order ID:6228366923 
Tracking ID:622836692322999991 
Store code: Max60129 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer received partial order . As per the hybris the order is partially shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery 

Regards, 
Shafeeque