Subject: Re: Refund check// 6607394471
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 02:55:59 -0700 (MST)

Hi Team, 

Please follow up and proceed for the next step so that the issue will be closed asap. 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 29 October, 2020 13:02:11 
Subject: RE: Refund check// 6607394471 

Hi Fauzan, 

Can you raise a JIRA ticket for us to get details about this order? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, October 28, 2020 4:43 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund check// 6607394471 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6607394471 

Order Date: 22 March 2018 

The has been cancelled and customer claiming the he has not recived the refund, We cannot find the order in hybris. Kindly check and assist us. 

Regards, 

Fauzan 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 12:04:21 AM 
Subject: Refund check// 6607394471 

Hi Team, 

The customer emailed us, he claimed the order# 6607394471 placed on 22 March 2018 has been cancelled and the refund has not processed for the paid order. 

We have checked and the order ID is not found in our records. 

Please check this issue and update us. 

Regards, 

Algaily. 

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