Subject: Refund Approval - Order ID 9606300419, Item ID 162176506
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 5 Nov 2020 00:49:28 -0700 (MST)

Dear Team, 

The customer is complaining that he has received damaged item 162176506, under Order ID 9606300419. The customer has called and requested for the collection of the item. The item was collected from the customer on Oct 07 but there is no RMA for this item in the system. The customer is following up for the refund. 

As per the order and WH confirmation the item 162176506 is not received at our end but the customer is confirming that the item was returned. 

The item value is AED 349.00 and the customer is with us since Apr 2019 and has completd 15 transactions with us. 

Kindly provide the approval for the refund. 

Regards, 
Nikhil.