Subject: Order showing NDR and customer got the item damaged (6224313356)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 4 Nov 2020 11:33:14 -0700 (MST)

Hi Team, 

With reference to order number 622431335 and ticket number 1644558. 

Customer contacted us on chat for the damage item delivered to him in month of September 2020. As the hybrid record the order is placed on Sep 15, 2020 and has been marked as NDR on Sep 25, 2020 same result is showing with the order tracking id FC09160100062. 

Customer shared the image for the item which is attached here on the email . We have explained the no exchange policy to customer, now, the customer is asking for the refund and refund. 

Kindly advise for the further process. 

Regards, 
Abhishek Borgaonkar