Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 4 Nov 2020 09:11:09 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1383698 
Order Date: Apr 19, 2020 
Order ID: 6484069372 
Tracking ID: 45959038215 
Total Price: SAR252 
Issue Description : Customer raised a return request on 11 May 2020. And as per customer the item has been collected by Aramex under AWB (45959038215). but the AWB is belong to another order. 

Case history : Customer reached out to us on 13 Aug 2020 that he has returned the item but still mot received the refund. We have escalated to Conloc to check and update us if they have received the item from the order or not but we have not getting any update from Conloc. 

Customer's history : Customer has two orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan