Subject: Re: Refund approval #6483631694
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 4 Nov 2020 08:06:24 -0700 (MST)

Hi Jessie, 

Any update on the below case, the case is pending since longe time. 

Regards, 
Fauzan 

From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "Malik Ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, October 25, 2020 1:23:09 PM 
Subject: Re: RE: Refund approval #6483631694 

Dear Jessie, 

Since nothing is pending from our side, we are proceeding with the ticket # 165220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 
You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 22 Oct at 7:45 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Jessie, 

Please advise on the below case. The order status is still shipped and there are 2 same tracking that are showing in this order. The following tracking number is NDR: 290086947914. 

Thank you for your help! 

Regards, 
Apoorv 

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From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 21 October, 2020 04:18:34 
Subject: Re: RE: Refund approval #6483631694 

Dear Jessie, 

Since nothing is pending from our side, we are proceeding with the ticket # 165220 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Unfeigned Regards, 

Ankit Mahajan 
Sr. Technical Engineer 
Contact #:- +91 70-6595-6595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Sat, 17 Oct at 1:30 PM , Jessie Caparas <[email-masked]> wrote: 
[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 
As confirmed by Fareye, please do the needful. 
REQ0157566 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 

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From: FarEye Support <[email-masked]> 
Sent: Thursday, October 15, 2020 11:31 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Refund approval #6483631694 
External email sender, please take precaution. 
Dear Jessie, 
We would like to inform you that the shared AWB is archived in our system and hence we cannot re-publish the status for this AWB further. You can share this data with LMIT team so that they can update the same in OMS/Hybris. 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=I6tsHswAxxB3Q%2BjVEmCTr2dHlAoVX4ngmP7KAzOhVBM%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/70ae69ff590ca0d8d5d42b5df86594fd6fe881188dbb5c83b025215f3658992b ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752446362&sdata=3ZjafxJXFEB5fuujcTixAzfEmGMyY7PaexkieN7qtvw%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks, 
Shailesh Bisht, 
Technical Engineer 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9b262da8b6af4ce9df6108d87140e0ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383870752456317&sdata=CYP9rSHD85Jpg4GUKdzukZpMiMJe1y0kNbJ7G0twl%2Bw%3D&reserved=0 | FarEye-
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165220:211857 
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