Subject: Re: Refund not processed
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 4 Nov 2020 05:10:01 -0700 (MST)

Hi Team, 

Any Update????????????????? 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 29 October, 2020 18:11:25 
Subject: Refund not processed 

HI Team, 

Order ID: 6220853693 
Child ticket: 1582669 
My ticket: 1581190 

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 12 Sep 2020 but according to the hybris the refund has been not processed yet. 

We have escalated to our WH before 16 days, till now there is no response. 

Kindly check and advise. 

Regards,