Subject: Re: RE: Refund / Returned order / 6223282088
From: Purnima Das <[email-masked]>
To: Pooja Sharma <[email-masked]>, Nirav Dholabhai <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, Zahir Shaikh <[email-masked]>, FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "seeta.seeta" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "
Date: Wed, 4 Nov 2020 13:05:33 +0530

Hi Zahir/Vishwajeet,

We need confirmation on below status for Saudipost as many orders statuses
are failing.

Thanks,
Purnima Das

On Fri, Oct 30, 2020 at 12:44 AM Purnima Das <[email-masked]>
wrote:

> Hi Zahir,
>
> According to the status mapping shared with Fareye, NDR is mapped with
> EventId '20' and EventName 'returns to original postal office' . Please
> verify with the 3PL team for the valid status for NDR and confirm us.
>
> Thanks,
> Purnima Das
>
> On Sun, Oct 25, 2020 at 11:48 AM Pooja Sharma <
> [email-masked]> wrote:
>
>> Hi @Zahir Shaikh <[email-masked]>/@Vishwajeet Singh
>> <[email-masked]>,
>>
>>
>>
>> Can we please check the RTO Initiated mapping for returns for SaudiPost
>> and escalate  the same to 3PL that agreed mapping should be used to map
>> returns processes.
>>
>>
>>
>> *Regards,*
>>
>> Pooja Sharma
>>
>> Manager IT - Projects
>>
>> LMIT Planning
>>
>> Landmark Tower, Dubai Marina, Dubai
>>
>> Contact Number 04-517-4208
>>
>>
>>
>> *From:* FarEye Support <[email-masked]>
>> *Sent:* Friday, October 23, 2020 9:24 AM
>> *To:* Jessie Caparas <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]; [email-masked];
>> Vishwajeet Singh <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; seeta.seeta <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; [email-masked]; Zahir Shaikh <
>> [email-masked]>; [email-masked]; Purnima Das
>> <[email-masked]> <[email-masked]>; Jessie Caparas <
>> [email-masked]>; Shatakshi Pandey <
>> [email-masked]>; Bhaskar Mandelia <
>> [email-masked]>; Pooja Sharma <
>> [email-masked]>
>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Dear Pooja,
>>
>>
>>
>> As per the previous mail, we have already informed you that Saudi Post
>> pushed the update status "Return to Origin" for this AWB whereas the status
>> "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and
>> hence the status of the same couldn't get updated in FarEye further. So,
>> please ask the Saudi Post team to send the correct update status for the
>> shipments as per the current mapping in our system.
>>
>>
>>
>> Moreover, there is nothing pending from FarEye support end. Hence, ​we
>> are proceeding with the ticket # 165852 closure. Should you need any
>> further information, please do not hesitate to contact us on
>> [email-masked] or +91-70-6595-6595.
>>
>>
>>
>> After closing the ticket we are collecting feedback on how we performed
>> in our last engagement so we can provide you an even better experience.
>>
>>
>>
>> Please provide your valuable feedback.
>>
>> ​
>>
>> An incident can be reopened only within 48 hours from the time an
>> Incident is marked as Resolved by simply replying to the Incident. Else,
>> the incident will be permanently closed. Permanently closed incident cannot
>> be reopened and customer should create a new Incident, by composing and
>> sending a new email (not on the previous email trail) to our support email
>> ID referring to the ID of the old Incident.
>>
>>
>>
>> You can visit the support ticket on
>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f or
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f%25C2%25A0or&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741448965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dZrbtQCPoJabpsbNr0c9RzKup70IcFWhQuENJrq6KcI%3D&reserved=0>
>> please log in to the FarEye Support portal on
>> https://fareye.freshdesk.com to check the details.
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> Arpana Raj | Technical Engineer
>>
>>
>>
>> *FarEye - Enabling Digital Logistics
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741448965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S%2BNXqk8MsocSfkMZZjj9AZZx9pRxBaQcNnLkazPXInA%3D&reserved=0>
>> | **Call: **+91 70-6595-6595*
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2Fsignature%2Fsignature.html&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741458958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bv59Om1mgZ0LL8cyycSsR6EsSIw8RPQTeY1ME%2F0SOjk%3D&reserved=0>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741458958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6nl372bE8ov3ELiTSfwObuKvarj5XS62g3C6f01nImI%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WQ4qWj0DCl2glCemx4oHgOiTapwUDhh8%2BGWhh675peo%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QwpDPLOEtSq0e0MhSZzEuhlqL%2FQOxlABvJZlL2Cyya0%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741468962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2cbw8ZOonpeqF0H1AjQ9n6o9KkLJ%2BdC%2BaazgeoDQGVM%3D&reserved=0>
>>
>> Disclaimer: This message is confidential and is intended for the
>> addressee, and may also be privileged. Any unauthorized disclosure,
>> copying, distribution or use of this message is strictly prohibited, and if
>> done, will result in strict legal action. This message is not guaranteed to
>> be complete or error-free. No liability is assumed for any errors and/or
>> omissions in the contents of the message.
>>
>> On Thu, 22 Oct at 1:54 PM , Pooja Sharma <[email-masked]>
>> wrote:
>>
>> Hi Purnima/Ayush,
>>
>>
>>
>> Request you to note the below point and do the needful.
>>
>>
>>
>> *Regards,*
>>
>> Pooja Sharma
>>
>> Manager IT - Projects
>>
>> LMIT Planning
>>
>> Landmark Tower, Dubai Marina, Dubai
>>
>> Contact Number 04-517-4208
>>
>>
>>
>> From: Shatakshi Pandey <[email-masked]>
>> *Sent:* Thursday, October 22, 2020 11:59 AM
>> *To:* Jessie Caparas <[email-masked]>; Ahmed A. Saleh <
>> [email-masked]>; FarEye Support <[email-masked]>; Bhaskar
>> Mandelia <[email-masked]>; Pooja Sharma <
>> [email-masked]>
>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>> Escalations Dxbteam <[email-masked]>; seeta.seeta
>> <[email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>> Zahir Shaikh <[email-masked]>; [email-masked];
>> Purnima Das <[email-masked]> <[email-masked]>
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> ++ @Pooja Sharma <[email-masked]>
>>
>>
>>
>>
>>
>> *From:* Jessie Caparas <[email-masked]>
>> *Sent:* Thursday, October 22, 2020 11:47 AM
>> *To:* Ahmed A. Saleh <[email-masked]>; FarEye Support <
>> [email-masked]>; Shatakshi Pandey <
>> [email-masked]>; Bhaskar Mandelia <
>> [email-masked]>
>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>> Escalations Dxbteam <[email-masked]>; seeta.seeta
>> <[email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>> Zahir Shaikh <[email-masked]>; [email-masked];
>> Purnima Das <[email-masked]> <[email-masked]>
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>> *Importance:* High
>>
>>
>>
>> @Shatakshi Pandey <[email-masked]> @Bhaskar Mandelia
>> <[email-masked]>
>>
>>
>>
>>
>>
>> For your help on the below reply from Saudi Post please.
>>
>>
>>
>> Thank you and Kind Regards,
>>
>> Jessie Caparas
>>
>> Email: [email-masked]
>>
>> T: +97145172087
>>
>>
>>
>> *From:* Ahmed A. Saleh <[email-masked]>
>> *Sent:* Thursday, October 22, 2020 11:30 AM
>> *To:* Jessie Caparas <[email-masked]>; FarEye Support <
>> [email-masked]>
>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>> Escalations Dxbteam <[email-masked]>; seeta.seeta
>> <[email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>> Zahir Shaikh <[email-masked]>; [email-masked];
>> Purnima Das <[email-masked]> <[email-masked]>
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Dear Jessie,
>>
>>
>>
>> Both events has been sent and the correct return to origin is event_code
>> 317, if it is not mapped in your system so please map it
>>
>>
>>
>> body
>>
>> CreationDate
>>
>> IsSent
>>
>> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
>> الى المكتب","EventDescription_En":"Return to
>> Office","LastEventDate":"2020-09-22T12:45:51","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"20
>> ","Id":830591865,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":2}
>>
>> 2020-09-22 13:01:18.683
>>
>> 1
>>
>> {"ItemCode":"CRDSAL0067151020                   ","EventDescription_Ar":"معاد
>> الى المصدر","EventDescription_En":"Return to
>> Origin","LastEventDate":"2020-09-22T12:46:04","Main_channel":2,"OFFICE_CODE":"220866","DESTINATION_OFFICE":"","Mobile":"","EVENT_CODE":"317
>> ","Id":830601785,"SentToNotifiedSystem":0,"StoreId":5294,"MainEvent_Code":9}
>>
>> 2020-09-22 13:01:18.683
>>
>> 1
>>
>>
>>
>>
>>
>> *Ahmed Amin Saleh*
>>
>> Software Engineer
>>
>> Mob. +966565795983
>>
>> Land Line: 011289 8757
>>
>> Ext. 18757
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741478950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GBlBTYuL%2BPbLFieqRoftNbTvpfhfI0UuoIdJbxY7EF8%3D&reserved=0>
>>
>>
>>
>> *From:* Jessie Caparas [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Thursday, October 22, 2020 7:33 AM
>> *To:* FarEye Support <[email-masked]>; Ahmed A. Saleh <
>> [email-masked]>
>> *Cc:* Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <
>> [email-masked]>; Vishwajeet Singh <[email-masked]>;
>> Escalations Dxbteam <[email-masked]>; seeta.seeta
>> <[email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; saad i. binshuwayyi <[email-masked]>;
>> Zahir Shaikh <[email-masked]>; [email-masked];
>> Purnima Das <[email-masked]> <[email-masked]>
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>> *Importance:* High
>>
>>
>>
>> @Ahmed A. Saleh <[email-masked]>
>>
>>
>>
>> For your help on the below as advised by Fareye team please.
>>
>>
>>
>> Thank you and Kind Regards,
>>
>> Jessie Caparas
>>
>> Email: [email-masked]
>>
>> T: +97145172087
>>
>>
>>
>> *From:* FarEye Support <[email-masked]>
>> *Sent:* Wednesday, October 21, 2020 2:34 AM
>> *To:* Jessie Caparas <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]; Vishwajeet Singh <
>> [email-masked]>; Escalations Dxbteam <
>> [email-masked]>; seeta.seeta <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; Jessie Caparas <
>> [email-masked]>; [email-masked]; Zahir Shaikh <
>> [email-masked]>; [email-masked]; Purnima Das
>> <[email-masked]> <[email-masked]>
>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> ​++Zahir/Vishwajeet,
>>
>>
>>
>>
>>
>> You can visit the support ticket on
>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741478950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gEpSrppbYs4ya3Ikx6FrSqznWX5H6jB6fPa3uO9KDZA%3D&reserved=0> or
>> please log in to the FarEye Support portal on
>> https://fareye.freshdesk.com
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741488946%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6tMkx7NKrjzBQxPnuF4Fp5WlOxV5se%2FMfHWr4J3UtLg%3D&reserved=0> to
>> check the details.
>>
>>
>>
>>
>>
>> Unfeigned Regards,
>>
>>
>>
>> Ankit Mahajan
>>
>> Sr. Technical Engineer
>>
>> Contact #:- +91 70-6595-6595
>>
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741498940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AsLmSs1djiqHPUK0ecvvuajnNZbIM5Siia%2FYj240dRw%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741498940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AFIswJuGhr8qE7tjh%2Fb%2BctjbNHK5UXJWwD2EluasPiU%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741508935%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gYHIAMtnOrW5LqN6GGM5okagAxQ0vCqiKj%2FRLXb7Z%2Bo%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741508935%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fGIWDup8IchBXanPesb557PPYoZafTNjEOpzJj3asg0%3D&reserved=0>
>>
>>
>> Disclaimer: This message is confidential and is intended for the
>> addressee, and may also be privileged. Any unauthorized disclosure,
>> copying, distribution or use of this message is strictly prohibited, and if
>> done, will result in strict legal action. This message is not guaranteed to
>> be complete or error free. No liability is assumed for any errors and/or
>> omissions in the contents of the message.
>>
>> On Sun, 18 Oct at 10:49 PM , Jessie Caparas <
>> [email-masked]> wrote:
>>
>> @saad i. binshuwayyi <[email-masked]>
>>
>>
>>
>> As advised by Fareye please do the below:
>>
>>
>>
>> We would like to inform you that Saudi Post pushed the update status "*Return
>> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL POSTAL
>> OFFICE" *is mapped in our system for RTO and hence the status of the
>> same couldn't get updated in FarEye further. So, please ask Saudi Post team
>> to send the correct update status for the shipments as per the current
>> mapping in our system.
>>
>>
>>
>>
>>
>> You can visit the support ticket on
>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741518926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EZp9LzetXd3mkPdgI1uL%2FwgjCATp5S8LqBzjDyuAdQM%3D&reserved=0> or
>> please log in to the FarEye Support portal on
>> https://fareye.freshdesk.com
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741518926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TOmVZ4%2Bv5FgmqZyxClrCvHNpTvFunARnyZxSoXEbgsU%3D&reserved=0> to
>> check the details.
>>
>> *Thanks, *
>>
>> *Shailesh Bisht, *
>>
>> *Technical Engineer *
>>
>>
>>
>>
>>
>> Thank you and Kind Regards,
>>
>> Jessie Caparas
>>
>> Email: [email-masked]
>>
>> T: +97145172087
>>
>>
>>
>> From: saad i. binshuwayyi <[email-masked]>
>> *Sent:* Sunday, October 18, 2020 2:01 PM
>> *To:* Belal A. Bakheet <[email-masked]>; Jessie Caparas <
>> [email-masked]>; FarEye Support <[email-masked]>;
>> abdulaziz s. al-hadi <[email-masked]>
>> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; seeta.seeta <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Hi all
>>
>>
>>
>> Returned to the source
>>
>>
>>
>> Regards,
>>
>> Saad
>>
>>
>>
>> *From**:* Belal A. Bakheet <[email-masked]>
>> *Sent**:* Sunday, October 18, 2020 9:25 AM
>> *To**:* Jessie Caparas‏ <[email-masked]>; FarEye
>> Support‏ <[email-masked]>; abdulaziz s. al-hadi‏ <[email-masked]>;
>> saad i. binshuwayyi‏ <[email-masked]>
>> *Cc**:* Vishwajeet Singh‏ <[email-masked]>; Escalations
>> Dxbteam‏ <[email-masked]>; seeta.seeta‏ <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]
>> *Subject**:* RE: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> @saad
>>
>>
>>
>> Kind Regards,
>>
>> *بلال علي بخيت*
>>
>> مدير مبيعات تنفيذي للشركات
>>
>> مبيعات الشركات
>>
>>
>>
>> *Belal A. Bakhit*
>>
>> Director of Corporate Sales Manager
>>
>> Corporate Sales
>>
>>
>>
>> *M.* +966 59 944 0011 | *T.* +966 11 289 7760
>>
>> *E.* [email-masked] <[email-masked]>* | *P.* www.sp.com.sa
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sp.com.sa%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741528917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RAyoTd83F8FZN8G%2Buka%2FXaJBWzlIe1KoPFlFOCdszz8%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsaudipost&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741528917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FKwDw2HB102XE7Rz%2FT%2BLlMCMkdiTGHBoUEyxABST9B4%3D&reserved=0>
>>
>> @saudipost | 92 000 57 00
>>
>>
>>  Save
>> a tree. Don’t hit print
>>
>>
>>
>>
>>
>> *From:* Jessie Caparas <[email-masked]>
>> *Sent:* Sunday, October 18, 2020 8:18 AM
>> *To:* FarEye Support <[email-masked]>; Belal A. Bakheet <
>> [email-masked]>; abdulaziz s. al-hadi <[email-masked]>
>> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; seeta.seeta <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]
>> *Subject:* RE: RE: Refund / Returned order / 6223282088
>> *Importance:* High
>>
>>
>>
>> Please do the needful as advised by Fareye team.
>>
>>
>>
>> Tracking ID CRDSAL0065591220
>>
>>
>>
>> @Belal A. Bakheet <[email-masked]> @abdulaziz s. al-hadi
>> <[email-masked]>
>>
>>
>>
>> Thank you and Kind Regards,
>>
>> Jessie Caparas
>>
>> Email: [email-masked]
>>
>> T: +97145172087
>>
>>
>>
>> *From:* FarEye Support <[email-masked]>
>> *Sent:* Saturday, October 17, 2020 8:05 PM
>> *To:* Jessie Caparas <[email-masked]>
>> *Cc:* Vishwajeet Singh <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; seeta.seeta <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]
>> *Subject:* Re: RE: Refund / Returned order / 6223282088
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Dear Jessie,
>>
>>
>>
>> We would like to inform you that Saudi Post pushed the update status "*Return
>> to Origin" *for this AWB whereas the status *"RETURNS TO ORIGINAL POSTAL
>> OFFICE" *is mapped in our system for RTO and hence the status of the
>> same couldn't get updated in FarEye further. So, please ask Saudi Post team
>> to send the correct update status for the shipments as per the current
>> mapping in our system.
>>
>>
>>
>>
>>
>> You can visit the support ticket on
>> https://fareye.freshdesk.com/public/tickets/d23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd23d9d8ca8871492f9be40effdbedd78760025f32e96b4aa320898665e534d2f&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741538917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CpV4ZkQfpkaSJw6zmWZqUJJeoDF4sg7XmPTCqxwwiuU%3D&reserved=0> or
>> please log in to the FarEye Support portal on
>> https://fareye.freshdesk.com
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741548911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Om5KnAPgvKPvX0zVVHSEB3x2KW5FfzfVQipqklZS5Vo%3D&reserved=0> to
>> check the details.
>>
>> *Thanks, *
>>
>> *Shailesh Bisht, *
>>
>> *Technical Engineer *
>>
>>
>>
>> *FarEye- Enabling Digital Logistics
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741548911%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f9U%2FRutED1DWQPOFK%2BM8PSAqM9mHPEINaswUt5mx%2Fz8%3D&reserved=0>*
>>
>> *Call: **+91 70-6595-6595*
>>
>>
>>
>> *7+ Mentions*
>>
>> **
>>
>> *Digital Disruptor*
>>
>> **
>>
>> *Recognized*
>>
>> Chicago   |   London   |   Dubai   |   Singapore   |   India
>>
>>
>>
>>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741558908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AZMXenN2dVMMZe%2F3%2BWfKKq%2B%2BoYilux1244qGDiX%2FCKY%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741558908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=34zXUhTx5nMFB1NWenx9uKzgkep9JCIj6WoygDpwSaM%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741568900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VeCwfaTCBP0W4%2F9IsfI8n2wUDwPl%2FbgCXBnBMw9CsKs%3D&reserved=0>
>>
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741568900%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GiuOF4GtOdB%2FnndI8E%2B3EqnpeXZFSSfAia8Nce3j1d4%3D&reserved=0>
>>
>>
>>
>>
>>
>> Disclaimer: This message is confidential and is intended for the
>> addressee, and may also be privileged. Any unauthorized disclosure,
>> copying, distribution or use of this message is strictly prohibited, and if
>> done, will result in strict legal action. This message is not guaranteed to
>> be complete or error-free. No liability is assumed for any errors and/or
>> omissions in the contents of the message.
>>
>> 165852:211857
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741578896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0d%2BD6bddFFEgJ8uxHjRvFEtu2TLmPMDdVbIo0%2BXLqWA%3D&reserved=0>
>>
>>
>> ------------------------------
>>
>>
>> Disclaimer:
>> This email has been sent from Saudi Post Organization. The information in
>> this email is considered to be confidential. It is solely intended for the
>> person(s) named above.
>> If you are not an intended recipient, please notify the sender and delete
>> this email from your system.
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741578896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0d%2BD6bddFFEgJ8uxHjRvFEtu2TLmPMDdVbIo0%2BXLqWA%3D&reserved=0>
>>
>> 165852:211857
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741588889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66sxg9WMMc7YRHyYkOfFCRTmANP%2F2qBw1xPP%2Bvh4HCs%3D&reserved=0>
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cpooja.sharma%40landmarkgroup.com%7C44ad73d06d684c73cb0008d87713ebb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637390274741588889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66sxg9WMMc7YRHyYkOfFCRTmANP%2F2qBw1xPP%2Bvh4HCs%3D&reserved=0>
>>
>> 165852:211857
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>>
>