Subject: Re: RE: Order status updation - 9604272598
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 03 Nov 2020 16:30:37 +0000

Dear Jessie,      As per your confirmation, we are proceeding with the ticket # 170766 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1f4d07c2afa46fe359d7cc3df07155496002d5a346ba5097f0d4b6be51a851a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Vikash Kumar,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 3 Nov at  9:45 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, November 3, 2020 2:53 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked];
 Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order status updation - 9604272598 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 As per your concern, we have successfully updated the shared shipments as "RTO". Request you to please check and confirm the same. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1f4d07c2afa46fe359d7cc3df07155496002d5a346ba5097f0d4b6be51a851a or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Vikash Kumar, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 2 Nov at 3:12 PM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Dear

@FarEye Support Team, 

 

 

 

 
 
Pl update the status..

 

 

 

 
Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: Jessie Caparas <[email-masked]>
 
Sent: Monday, November 2, 2020 1:27 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Order status updation - 9604272598 
Importance: High 

 

 

 
 Hi Team, 

 

 

 
 Please initiate RTO. 

 

 

 
 Date : Wednesday, October 14, 2020 12:11:37 

 

 

 
 There is no record found in the portal. 

 

 

 
 For your approval

@Vishwajeet Singh

 

   

 

 
Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Apoorv Joshi <[email-masked]>
 
Sent: Saturday, October 31, 2020 7:58 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order status updation - 9604272598

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Please assist in updating the status to NDR on the below case. As per Fetchr tracking items are returned to us.

 

 

 

 

 
Thank you for your help!

 

 

 

 

 
Regards,

 

 

Apoorv

 

 

 

 

 

 
From:
"Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 31, 2020 8:01:53 PM 
Subject: update/ 9604272598

 

 

 

 

 
 
Hi Team,

 

 

 

 
 
Problem Statement: update

 

 

Order Date : Sep 22, 2020

 

 

Order ID: 9604272598

 

 

Tracking ID: 3413631730183

 

 

Assistance Required: Need Urgent update

 

 

 

 
 
Issue Description: The order is returned to the client but it is not marked as NDR.

 

 

Kindly do the needful.

 

 

 

 
 
Regards,

 

 

Asjad.

 

 

 

 

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 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

170766:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com