From: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Wed, 4 Nov 2020 09:17:17 -0700 (MST)

392391 added on Knet sheet by Imran coulmn 34/35 
612494 added on Knet sheet 39 
632706 added on Knet sheet 53 
668303 COD order but customer paid to postplus. Follow up snet 
753891 Order marked NDR raised jira to process the RMA. 
908588 Emailed customer to share the complete bank details. 
936960 KSA refund case asked customer to share the bank statement 
1099825 Resolved 
1174528 Resolved 
1189388 Resolved 
1227845 COD order but customer paid to postplus. Follow up snet 
1270574 The case already closed but agent has merged wrong ticket. 
1273490 Follow up sent 
1273531 waiting for customer response 
1300817 Follow up sent 
1301304 escalated to DXB to process the RMA 
1303399 Follow up sent 
1304228 Resolved 
1307325 escalated to Malik for SADAD refund 
1336720 Knet ticket has been created 4 Nov 
1337444 Resolved 
1340620 Follow up sent 
1343551 Emailed Aramex for urgent collection 
1346827 sent reminder on Jira 
1348686 Follow up sent 
1348826 escalated to process RMA 
1349265 added on Knet sheet 57 
1358920 Closed 
1360251 Sent remainder to Athar 
1360886 Closed 
1361465 added on Knet sheet 58 
1362597 Escalated to DXB to process the RMA 
1364432 Escalated to Mustafa to process the Knet ticket 
1368729 Emailed customer to share the transaction ID 
1369025 Resolved 
1370017 Escalated to Mustafa and Rashid to update us with KW account details. 
1373532 Follow up sent to mark the order NDR 
1374745 Emailed customer to confirm if he has recieved the order or not as he did not come back to us since 2 months 
1377962 added on Knet sheet 60 
1379589 added on Knet sheet 61 
1379773 added on Knet sheet 62 
1383358 Follow us sent to Mustafa and Jessie 
1383698 Emailed for refund approval 
1389751 Waiting for customer to share the bank details 
1390845 Escalated to DXB to assist us 
1391099 Follow up sent to HomeCentr team 
1392281 Closed 
1394761 Escalated to Aramex to arrange collection 
1395319 Closed 
626619 Need to check with apoorv i don't have any details on my zimbra