Subject: RE: Refund issue /// 8387787113
From: Mustafa Chakki <[email-masked]>
To: Harish Thakor <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 3 Nov 2020 14:08:05 +0000

Transaction is not getting captured. Cash refund to be approved.

Original Transaction ID202016633187297
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Nov 03 17:04:23 AST 2020Post Date1103
Transaction ID202030893868054Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1214Card ExpirationSep , 2020
Transaction Amount3.250Currency Code414
Merchant Track ID159216633100057714Result CodeNOT CAPTURED
Host Response54Authorization Code428153
AVS ResponseCVD2 Validation Repsonse
Reference ID030896001033STAN ID779012
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohd Imran <[email-masked]>
Sent: Wednesday, October 21, 2020 2:44 PM
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Subject: FW: Refund issue /// 8387787113

Looping @Mustafa Chakki<mailto:[email-masked]>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 3:38 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue /// 8387787113

External email sender, please take precaution.
Hi Mustafa,

In the below case the refund was already processed on 28th July, but as per the customer he never received any refund. The customer has also shared the bank details.

Requesting you to provide us any proof of refund so we can share it with the customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 6:10:25 PM
Subject: Re: Refund issue  /// 8387787113

Hi Team,

The customer is asking for any transaction proof so he can check with bank.

Kindly check and advice.

Regards,
Shivani
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 21:36:33
Subject: Re: Refund issue  /// 8387787113

Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 7:56:18 AM
Subject: Re: Refund issue  /// 8387787113

Hi Rashid,

Kindly help us to close the below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 19:57:29
Subject: Re: Refund issue  /// 8387787113

Hi Rashid

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 11, 2020 2:26:23 PM
Subject: Refund issue  /// 8387787113

Hi Team,

Ticket: 1392281
Problem Statement: Refund Issue
Order Date : Jun 15, 2020
Order ID: 8387787113
Hybris ID: 03386121
Assistance Required: Need urgent Refund

Issue Description: The refund (KWD 3.25) for this order has been done on 28 July, 2020. However, customer reported that he did not receive his refund yet. He also shared the bank statement.
​
​Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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