Subject: Re: Chat SLA-November 2nd
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 3 Nov 2020 04:02:39 -0700 (MST)

Hi Jessie, 

As discussed and shared with you, yesterday the chat tickets were getting assigned to Livesalesman group when 1 Hour or so had been already passed. 
No it seems to be fine, However Will monitor the chat today and tomorrow & will let you update you regarding this issue. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, November 3, 2020 9:46:30 AM 
Subject: Chat SLA-November 2nd 

Hi Team, 

Can you please check as to why resolution time for chats is this much? 

	

Date 	

Emails offered 	

Emails resolved 	

Email 1st Response Time 	

Email Resolution Time 	

Chats Offered 	

Chats Resolved 	

Chats1st response SLA 	

Chats Resolution Time 

2-Nov 	

1006 	

627 	

7h 55m 	

39h 55m 	

438 	

425 	

51s 	

2h 20m 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com