Subject: RE: (Return to origin and status not changed)
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 3 Nov 2020 09:30:45 +0000

Hi Fauzan,

Raised to tech to cancel the RMA and update the status as NDR.

REQ0166075<https://landmarkit.service-now.com/sc_request.do?sys_id=a474ae38dbdc2c1034fed4bdd3961950&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 2, 2020 5:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: (Return to origin and status not changed)
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6223585758
Order Date: Sep 12, 2020
Tracking ID: CRDSAL0065597020

The order was placed on Sep 12, 2020, and shipped with Saudi Post under tracking (CRDSAL0065597020). Now as per Saudi Post website the shipment has been returned to WH on Sep 22, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 4:08:27 AM
Subject: (Return to origin and status not changed)

Hi Team,

Problem Statement: What is the issue (Return to origin and status not changed)
Order Date : 12/09/2020

Order ID: 6223585758
Tracking ID: CRDSAL0065597020

Assistance Required: Need Urgent return

Issue Description: The order was shipped from our side on 13/09/2020 but till now the order has not delivered to the customer as per tracking it is returned to the origin so we request you to deliver to the WH.

Regards,
Shafeeque

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