Subject: RE: Refund Not Proccessed
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 3 Nov 2020 08:15:39 +0000

Hi Fauzan,

Please raise it to JIRA with below screenshot.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 2, 2020 5:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Proccessed
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6221033386

Kindly assist us to process the below RMA (24135117) with value (SAR213.3) as it has been returned to Conloc under AWB:46175926090;I054BB1 on 10 Sep 2020. as we are not getting any updated from child ticket.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 3:33:19 AM
Subject: Re: Refund Not Proccessed

Hi Team,

Problem Statement: Refund Not Proccessed

6221033386 - 46175926090;I054BB1
Assistance Required:  Refund not processed
Child Ticket: 1561482

Issue Description: Customer raised a return request  and as per customer she/he handed over all  items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA, 24135117 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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