Subject: Late refund (Cancelled RMA) // 9608569637
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 2 Nov 2020 23:32:50 -0700 (MST)

Hi Team, 

Ticket- 1628776 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Oct 17, 2020 
Order ID: 9608569637 
RMA: 1000083230 
Tracking ID: RP101920000023 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 22, 2020. However, the refund still not processed. 

The name pf the returned item is #162493796 - - Sustainable Graphic Print T-shirt with Crew Neck and Long Sleeves and cost of it is AED 49 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani