Subject: Re: Amount deducted (No order Placed)
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 2 Nov 2020 23:29:20 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 1 November, 2020 07:48:49 
Subject: Re: Amount deducted (No order Placed) 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 25 October, 2020 08:40:23 
Subject: Re: Amount deducted (No order Placed) 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Sent: Saturday, 17 October, 2020 21:58:50 
Subject: Re: Amount deducted (No order Placed) 

Hi Mustafa, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, October 17, 2020 2:41:30 PM 
Subject: Re: Amount deducted (No order Placed) 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 17:14:12 
Subject: Amount deducted (No order Placed) 

Hi Team, 

Ticket: 1507653 

Problem Statement: Amount deducted (No order Placed) 

Order Date: Sep 9, 2020 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to place an order on 9 Sep, 2020 ​in morning but the order did not confirm and amount deducted. 
​ 
Again in the evening he tried to place order which was placed successfully with the order number #8202309423 and received by customer. 

Now, he reported that the amount has been deducted twice. Also, share the deduction detail- 

Transaction ID: #025330003554 and #025330030193 
Amount: KWD 29.21 

Please check and advice. 

Thank you for your help 

Regards, 
Shivani