Subject: Chat SLA-November 2nd
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 3 Nov 2020 04:16:30 +0000

Hi Team,

Can you please check as to why resolution time for chats is this much?

Date
Emails offered
Emails resolved
Email 1st Response Time
Email Resolution Time
Chats Offered
Chats Resolved
Chats1st response SLA
Chats Resolution Time
2-Nov
1006
627
7h 55m
39h 55m
438
425
51s
2h 20m

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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