Subject: RE: Collection has been done and no refund initiated and we already escalated to WH.
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, olm kuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Yahya <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 3 Nov 2020 04:14:51 +0000

@olm kuwait<mailto:[email-masked]>

Please action the below urgently.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 3, 2020 5:34 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Yahya <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Collection has been done and no refund initiated and we already escalated to WH.

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No update in child ticket: 1629111 in 3 days.

Thank you for tour help!

Regards,
Apoorv
________________________________
From: "Yahya" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 9:15:38 PM
Subject: Collection has been done and no refund initiated and we already escalated to WH.

Hi Team,

Problem Statement: (Collection has been done and no refund initiated)

Order Date :Oct 21, 2020

Order ID: 8209430506
Tracking ID: RP1023201000928
RMA no: 1000106090
Ticket no:1628624
Assistance Required: Need conformation for return item has been collected from the customer and refund not initiated .

Issue Description: The return request was created on 10/23/20 1:28 PM and the customer infromed us that she has been submitted the return items to the courier team and as we can see that the order has been delivered to WH on:Oct-27-2020 02:17 PM wirh AWB no:RP1023201000928.

Kindly arrange refund to the AWB number as soon as possible.

Regards,
Yahya

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com