Subject: Re: Collection has been done and no refund initiated and we already escalated to WH.
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Yahya <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 18:34:09 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No update in child ticket: 1629111 in 3 days. 

Thank you for tour help! 

Regards, 
Apoorv 

From: "Yahya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 2, 2020 9:15:38 PM 
Subject: Collection has been done and no refund initiated and we already escalated to WH. 

Hi Team, 

Problem Statement: (Collection has been done and no refund initiated) 

Order Date :Oct 21, 2020 

Order ID: 8209430506 
Tracking ID: RP1023201000928 
RMA no: 1000106090 
Ticket no:1628624 
Assistance Required: Need conformation for return item has been collected from the customer and refund not initiated . 

Issue Description: The return request was created on 10/23/20 1:28 PM and the customer infromed us that she has been submitted the return items to the courier team and as we can see that the order has been delivered to WH on:Oct-27-2020 02:17 PM wirh AWB no:RP1023201000928. 

Kindly arrange refund to the AWB number as soon as possible. 

Regards, 
Yahya