Subject: Re: Pending order(9768042793)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 15:13:59 -0700 (MST)

Hi Team, 

Please assist in investigating the below case. The order has been placed in January and there are no updates on tracking still. 

Escalating this directly for assistance as the order is pending since very long time. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, October 28, 2020 1:22:34 PM 
Subject: Pending order(9768042793) 

Hi Team, 

With reference to order number 9768042793 and awb FP0122000131. 

Customer placed order on Jan 21, 2020 and order is showing shipped on Jan 22, 2020. As per the AWB ther is no record shwoing in the Fareye traking website. 

Customer is asking us for the order updates. 

Kindly look into this and advise for the further process. 

Regards, 
Abhishek Borgaonkar