Subject: Order not delivered (RTO)
From: Ahmed Alkinj <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 2 Nov 2020 08:41:16 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Oct 16, 2020 
Order ID: 6233474920 
Tracking ID: CRDSAL0080924420 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Oct 16, 2020, and shipped with Saudi Post under tracking (CRDSAL0080924420). Now as per Saudi Post website the shipment has been returned to WH on 29/10/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Ahmed Alkinj.