Subject: late Collection and there is no updation from the courier team after escalating them
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 2 Nov 2020 06:32:20 -0700 (MST)

Hi Team, 
Problem Statement: ( late Collection and there is no updation from the courier team after escalating them) 
With reference to Order ID: 8206690513 
Tracking ID: RP10080002063 
RMA no:1000051882 
Ticket no:1606003 
We can see that the order was placed on Oct 6, 2020. However customer applied for return request and there was no response from the customer then we escalated them for new updation contact number and there is no response . 
Please check on this and arrange a Delivery ASAP. 
note here: we have already escalated to courier team and as they mentinoed the porcess going to be done on 22 Oct 2020 at 8:58 AM and we have informed that to the customer but the process not compeleted . 

Customer new mobile number: 62229474. 
Regards, 
Yahya