Subject: Re: Arabic Language Test - Ehab ahmed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 2 Nov 2020 04:12:35 -0700 (MST)

Hi Harpreet, 

The first answer copied. My evaluation for the last two answers 7.5/10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, 2 November, 2020 15:39:58 
Subject: Fwd: Arabic Language Test - Ehab ahmed 

Hi Team, 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Nov, 2020, at 15:30, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ehab ahmed / (0091) 70737873632 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	If this mistake happen so I do apologize for the customer and telling him the issue, and recorrect the delivery address it going to take one more 7 to 8 minutes , and i have to be a good listener at that time for what he complaining about . Because in some situations the customer will come for free Pizza and that after the 30 minutes, I do believe that sometimes customer is right . And I not deny that this was m foolt, some time the actual time of ordering it should be late than the time of the recipt and if the delivery arrives after 2to4 minutes also it not going into the quarantee ,Few points to be noted, 

Delivery reporting time of first entry point of your address will be considered i.e. gate of your society or first entry/reception to your office. 
Domino's say that they don’t penalize the delivery person for late delivery. 
pizza didn’t reach on time but don't stress for a 

It was just few minutes delay from the promised time. 
Though i say that they don’t penalize the delivery person but who knows ? 
It is very much obvious that it impacts their performance to some extent becuase you can also rate the delivery and the person which goes into their performance metrics. 
Few minutes delay could be because of many unavoidable reasons. 
It might be traffic or some other reason. 
I don’t want the delivery people to do rash driving just to save couple of minutes. 
Value of life (their and other’s) is much much more than the cost of a pizza. 
If I am ordering a pizza then it is pretty obvious that I can afford it then why crib ? 
They were always polite, courteous and apologetic. 
Always gave genuine reasons and it never looked like that they were not not concerned about the order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Ehab am a silent guy i like to focus on my work and the people around me , am abpharmacy graduates “I considered several schools when I was initially applying to colleges. I chose to begin my education at a community college because of the flexibility and cost savings it offered. While attending school, I was also working 30 hours per week and supporting myself. A community college gave me the flexibility to take certain courses online, attend night courses on campus and save money. I was able to finish my associate degree in two years and then transferred to a larger university to complete my bachelor’s degree. 
I chose the larger university for my bachelor’s degree because I wanted the opportunity to be a part of a larger, more diverse student body. This university also has a very strong journalism program, which has provided me with a large network of alumni to network with and a great internship opportunity I participated in at the end of my program.” 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيمية ، يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" في أنك ، في السابق ، ربما بالكاد تحافظ على رضا عملائك ؛ بينما في الأخير ، فأنت لا تحافظ على رضاهم فحسب - بل تحافظ أيضًا على ولائهم! 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ما يجعلني مرشحًا مثاليًا لوظيفة خدمة العملاء هو إخلاصي والتزامي بتقديم التميز. علمني هذا إدراكًا حاسمًا للغاية ... أن كل خدمة هي انعكاس لرؤية الشركة ورسالتها. شغفي دائمًا هو تقديم خدمة لا هوادة فيها للعملاء مع الالتزام بمبادئ الشركة. دائمًا ما أجعل هدفي تخصيص تفاعلي مع العملاء للحفاظ على علاقات جديدة وخلقها. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	
حسنًا ، هناك عدد من الولايات والمدن في الهند. هنا أود أن أتحدث عن "أمريتسار" الذي أعجبني أكثر. زرت الشهر الماضي هناك مع شقيقتي ابنة عمي. زرت هناك عدة مرات . إنها مدينة ضخمة وصاخبة وتشتهر أيضًا بقيمها التاريخية. الآن أطلق عليها بعض الناس اسم "المدينة الذكية" والسبب وراء تطور هذه المدينة يومًا بعد يوم. الآن لديها العديد من الشركات متعددة الجنسيات ومجمع التسوق الحديث والطرق المتطورة وما إلى ذلك. هذه المدينة مقسمة إلى قسمين المدينة القديمة أو المدينة الحديثة. لقد زرت كلا الجزأين من هذه المدينة. يوجد في المدينة القديمة العديد من الأماكن التاريخية. هناك العديد من الأماكن التي أحببتها أكثر مثل "المعبد الذهبي" و "جالياوالا باغ" والمتحف الحديث الذي يعتمد على تاريخ السيخ. كما أنني تذوقت بعض الأطعمة المحلية هناك مثل "أمريتساري كولشا" و "أمريتساري نان" التي أحب تناولها. إذا سنحت لي الفرصة ، ر)