Subject: Fatal Cases for the month of October
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Seeta Seeta <[email-masked]>, Akshay Berry <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 2 Nov 2020 03:43:51 -0700 (MST)

Hi Ammar, 

PFB fatal cases you did last month (Oct), and I want you to go through with the details and make sure that the same thing won't happen again. 

Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
1559609 	N/A 	10-Oct-20 	12-Oct-20 	0% 	Fatal 
1570197 	6231732759 	11-Oct-20 	12-Oct-20 	0% 	Fatal 
1578753 	9607020945 	12-Oct-20 	17-Oct-20 	0% 	Fatal 
1605101 	6230849686 	21-Oct-20 	24-Oct-20 	0% 	Fatal 

Reason for Fatel : 

1559609 N/A: Customer was contacting us and saying that COD is not available. You told the customer that due to COVID-19 the COD is not available (Which is incorrect). You should have update the customer that COD is available only for home delivery orders and ask him to share screenshot of the error if he kept facing the same problem. 

1570197 6231732759: Customer was contacting us to create Shukran account creation. You should have guided the customer on how to create Shukran account and how to link. However you informed the customer regarding the delivery timeframe. 

1578753 9607020945: The customer's Email is in English, but you replied in Arabic. 

1605101 6230849686 : Here you should have explained the customer properly that if he returned the items to the store then he would have gotten the refund in the form of cash 
but as long as he returned online then the refund will go to my credit ... (The explanation was not proper) 

C heck your Emails Score for the month of October: 74% 

Note: we have noticed that there is no improvement in your Emails quality in comparison to the previous Aduits, So I request you to .(Go through the parameters we are using while auditing again and follow the same instructions shared with you in order to improve the quality and exceed the benchmark 85% ) 

Regards 
Shakeeb