Subject: RE: deduction //1586634
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 2 Nov 2020 09:47:42 +0000

Hi Seeta,

Attached details not enough to check.

Please ask customer to provide below details.

Card no.
Authentication code

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 22, 2020 2:42 PM
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: deduction //1586634

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:59:00 PM
Subject: Re: Refund

any update ?

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 October, 2020 18:57:27
Subject: Refund

Hi Shakeeb,

With reference to customer email : [email-masked]<mailto:[email-masked]>

The customer is claiming that the amount SAR 81 was deducted from his account, and he provided us with an account statement for the transaction. After reviewing the customer's account, we did not find any order by this value.

Kindly check and assist us.

Regards,
Samer

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