Subject: RE: Collection Pending - 9798846562
From: Vaibhav Ohri <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ashish Karini <[email-masked]>, seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 2 Nov 2020 09:46:37 +0000

Hi Jessie

Just spoke to the customer myself, she doesn’t want to return anything.

Regards

Vaibhav Ohri

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 02, 2020 1:25 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ashish Karini <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Collection Pending - 9798846562

@Vaibhav Ohri<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 7:48 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Collection Pending - 9798846562

External email sender, please take precaution.
Hi Team,

Please assist in arranging the collection on the below case. No response from the LMG Team.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 24, 2020 9:22:35 AM
Subject: Collection Pending - 9798846562

Hi team,

With reference to Order ID: 9798846562
Return Tracking ID: RP1007001918
The customer has confirmed that his mobile is the same as mentioned on the order +971566556142 Kindly arrange collection on priority basis.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 6:51:35 AM
Subject: Collection Pending - 9798846562

Dear Team,

Problem Statement: Late Collection
Order Date : 22 Aug 2020
Order ID: 9798846562
Return Tracking ID: RP1007001918 (Old RP0824000002)
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on Aug 24 and the collection is pending since then. The customer has confirmed that his mobile is the same as mentioned on the order +971566556142. The shipment was delivered under AWB FP0823000419.
Since, the old collection was pending since Aug 24, we have raised a new collection request.

Kindly assist with the collection.

Regards,
Nikhil.

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