Subject: Re: Arabic Language Test - Amran Saeed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Mon, 2 Nov 2020 02:44:11 -0700 (MST)

Hi Harpreet, 

The first answer copied. However i evaluate for the last two answers 8/10. 
For spoken 9/10 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Monday, 2 November, 2020 13:25:35 
Subject: Fwd: Arabic Language Test - Amran Saeed 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Nov, 2020, at 15:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Amran Saeed / (+91) 08764477831 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Thanks for information us about your undelivered order. Please accept my apologies on behalf of our company. We have checked to find out the reason why your order was delayed. The pizza was expected to be delivered within 30 minutes about the shipment get delayed due to a routing error. Now we have fixed the issue & expect it to delivered soon within 10 minutes at your doorstep. However ,we do regret any inconvenience caused due to delay. Generally,such delays have happen but this time it was caused due to an error in our system which we got instantly fixed. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Amran Mohamed Yousif Saeed, from Sudan, I have get me diploma in Aerospace engineering in Sudan,and I'm fished my B.tech in Bhagwant university Electric Electronic engineering branch, and right I am studying M.tech in same branch,iam hardworking,like work with group of people and I have 5 years experience work in different business and I don't have any problems to work with your company and you can see me after your Acceptance me . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء جيدة وتقديم خدمة عملاء رائعة ربمابالكاد تحافظ علي ارضا عملائك؛بينما في الأخير،فات لا تحافظ علي رضائهم فقط . بل تحافظ أيضا علي ولائهم هذا تميز مهم للغاية وهو تمييز لا يحصل علية دائما العديد من مقدمي الخدمات. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	العملاء مهما كانت تعاملهم فيجب أن تعاملهم جيدة. 
ف اي عميل يعني لي الكثير .مهما كان تصرفة معي ف لاأصرخ في وجة مهما كان. 
يجب عليك ان تكون في حالة هدوا دائمة لكي تستطيع تمتص غضب اي عميل اتصل معة لي حل مشكلة لا ان تعقد الامور اكثر . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	المدينة التي كنت بحلم بأن ازورها وقد تحقق ذلك والحمدلله .وهي مدينة مكة المكرمة والمدينة المنورة وكانت قد تغير بعد ذيارتي إليها حياتي من كل النواحي لقد التقيت فيها بالعديد من الجنسيات من مختلف أنحاء العالم غير أن اللغة تختلف ولكن الهدف واحد والحمدلله، وتمنيت أن لا ارجع الي بلدي من كثرة الاخون الذين تتمتع الجلوس معهم ولا تشعر باي شي من الملل وتعلمت الكثير من الثقافات واتمني ان أعاود الذيارة مرة ثانية حتي ولو يوم واحد فهذا يعني لي الكثر .وشكرا جزيلا