Subject: RE: Refund not processed
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 08:58:31 +0000

@Shatakshi Pandey<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]>

Can we please look into this?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 4:17:06 PM
Subject: Refund not processed

 Hi team,

Problem Statement: Refund Not Processed

Order Date : Sep 22, 2020
Order ID: 8204219698
Return Tracking ID: RP09230002404
RMA:  43451016.

Issue Description: We have escalated to WH to process the refund under child ticket 1582109, they reply" please be informed once we receive we will process ASAP".

By tracking the items delivered to WH, and the customer confirm the same information.

Kindly check it and advise.

Regards,

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