Subject: RE: Order Status Updation - 6480046263
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hemyar nasser <[email-masked]>
Date: Mon, 2 Nov 2020 08:53:39 +0000

@Apoorv Joshi<mailto:[email-masked]>

We are following up with tech instead REQ0165358

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 1:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shatakshi Pandey <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; hemyar nasser <[email-masked]>
Subject: Re: Order Status Updation - 6480046263

External email sender, please take precaution.
Hi Team,

Please advise on the below case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "FarEye Support" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "Jessie Caparas" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Bhaskar Mandelia" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "hemyar nasser" <[email-masked]>
Sent: Saturday, October 31, 2020 12:41:46 AM
Subject: Re: Re: Order Status Updation - 6480046263

Dear Apoorv,

The shared AWB has already been archived in our system hence no further status can be processed for the same. Request you to connect with the LMIT team for further queries.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e22c8445dd65d0218e36c361e71eee65e08f93975b753ba9a2dd64526aa66340<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe22c8445dd65d0218e36c361e71eee65e08f93975b753ba9a2dd64526aa66340&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7a7569c89fbe4481a70e08d87d7f7517%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637397333674998403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0EqrLWrbIlsTr%2FhuaUnjdEV9Tf51En%2BgtJHtNd1EqTk%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7a7569c89fbe4481a70e08d87d7f7517%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637397333675008399%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rbOERr1xx0GiwLfxSfun%2F236w19gc8o%2BuCeEUkJ6Y8g%3D&reserved=0> to check the details.

Ipsit Sharma
Technical Engineer | Fareye

Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Fri, 30 Oct at 9:56 PM , FarEye Support <[email-masked]> wrote:
Dear Apoorv,

Greetings!!

Let us check the above-shared case at our end and we will revert you soon with an update.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e22c8445dd65d0218e36c361e71eee65e08f93975b753ba9a2dd64526aa66340<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fe22c8445dd65d0218e36c361e71eee65e08f93975b753ba9a2dd64526aa66340&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7a7569c89fbe4481a70e08d87d7f7517%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637397333675028388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5Kl%2BxJuPLU0eUYPxkJ6CU1nUS77mFP5iGsmbO1IXW00%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7a7569c89fbe4481a70e08d87d7f7517%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637397333675028388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KjAKCx2NCL52qDSVAwrKmn7QwLvoSSkdoQcII4oOp0I%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7C7a7569c89fbe4481a70e08d87d7f7517%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637397333675038382%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fTfYS8HGZ0z56UYH7MO4S7kuJ6Jgs%2F%2BbPnXjwpNOTLA%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Fri, 30 Oct at 9:10 PM , Apoorv Joshi <[email-masked]> wrote:
Hi Jessie,

The status is still not updated.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]>
To: "FarEye Support" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Bhaskar Mandelia" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "hemyar nasser" <[email-masked]>
Sent: Friday, 23 October, 2020 12:29:03
Subject: RE: Order Status Updation - 6480046263

Hi Team,

Please update the status as RTO Initiated.

There is no record found in the fareye portal.

04 Jun 2020
05:08 PM

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, October 22, 2020 6:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; hemyar nasser <[email-masked]>
Subject: Order Status Updation - 6480046263

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6480046263
AWB: 45764505253

The following order is returned to us under the following tracking as per Aramex: 44942810511 however, as per the order status it is showing delivered while the order is NDR. Kindly assist in getting the order status updated to NDR. Customer is chasing for the refund.

Thank you for your help!

Regards,
Apoorv
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