Subject: RE: Order Status Updation - 6225734385
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Shatakshi Pandey <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hemyar nasser <[email-masked]>
Date: Mon, 2 Nov 2020 08:51:28 +0000

@Vishwajeet Singh<mailto:[email-masked]> can you please advise on this?

Or should we just ask OMS team to publish the status as NDR.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 31, 2020 11:30 AM
To: Jessie Caparas <[email-masked]>
Cc: Shatakshi Pandey <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; hemyar nasser <[email-masked]>
Subject: Re: Order Status Updation - 6225734385

External email sender, please take precaution.
Hi Jessie,

Kindly check on the below case. Customer has confirmed refusing delivery with the courier, the order was hence returned automatically.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shatakshi Pandey" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Vishwajeet Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "hemyar nasser" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 12:31:15 PM
Subject: RE: Order Status Updation - 6225734385

This is marked as delivered by courier. Once marked delivered it cannot be marked RTO. Please confirm if customer has not received it.

Thanks,
Shatakshi

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 9:37 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; hemyar nasser <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Status Updation - 6225734385
Importance: High

Hi Team,

Can we please initiate RTO for this order?

It is updated as returned by the shipper.

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 30, 2020 3:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; hemyar nasser <[email-masked]<mailto:[email-masked]>>
Subject: Order Status Updation - 6225734385

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6225734385
AWB: S002376025892

Order is NDR as per the tracking but the order status is showing delivered. Please assist in marking this order as NDR so the customer can receive their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 17 October, 2020 04:29:42
Subject: Refund

Hi team

Problem Statement: Refund.
Order Created: Sep 20, 2020
Order Number: 6225734385
Tracking ID: S002376025892
Assistance Required: Need urgent investigation and  Refund .

Issue Description: the customer is complaining about late refund. he said he received the order in bad condition and then he contacted customer service and they told him to return the order with the delivery guy so he gave the order to the delivery guy.. there is no return request in hypres and the order status in hypres is delivered.
Please check and do the needful.

Regards
Hemyar.

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