Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shatakshi Pandey <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 08:32:55 +0000

@Shatakshi Pandey<mailto:[email-masked]>
A lot of tickets are still not actioned.

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> kindly close the return to process the refund for this order.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 2, 2020 1:51 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No Response on the child ticket: 1572327 in 22 days.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 2:36:19 AM
Subject: Re: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 24/09/2020

Order ID: 6226812597  - RMA: 1000018272
Return Tracking ID: 46282857983
Child Ticket : 1572327

Issue Description: Customer raised a return request for 2  item  under 2 RMA and as per customer she/he handed over all 2  items to the courier team under the RMA: 1000018272

but according to the hybris the refund has not  been processed for items, So we request you to check under RMA 1000018272 how many item has been received in our warehouse and process the refund.

Regards,
Shafeeq

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