Subject: RE: Refund Not Proccessed - 6225528992
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Nov 2020 07:45:44 +0000

Team,

Please do not recreate RMA as we have mentioned previously.

This is complicating the process even more.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 2, 2020 1:55 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Proccessed - 6225528992

External email sender, please take precaution.
Hi team,

Please assist in closing the below case. No response in child ticket: 1616729 in 8 days.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 2:01:59 AM
Subject: Refund Not Proccessed

Hi Team,

Problem Statement: Refund Not Proccessed

Order Date : 19/09/2020

Order ID: 6225528992
Return Tracking ID: 46181078134
Child Ticket : 1616729
Assistance Required:  Refund not processed

Issue Description: Customer raised a return request for 8 item and as per customer she/he handed over all 8  items to the courier team.

but according to the hybris the refund has not  been process for items, So we request you to check under RMA 1000012436  how many item has been received in our warehouse and process the refund.

Regards,
Shafeeque

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