Subject: Fatal Cases for the month of October
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sun, 1 Nov 2020 23:42:54 -0700 (MST)

Hi Ebrahim, 

PFB fatal cases you have done in the last month (Oct), and note that instead of improving your score and exceeding the benchmark you went down. 
Kindly go through with the details and make sure that the same thing won't happen again. 

Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
					
1562102 	6223202679 	7-Oct-20 	11-Oct-20 	0% 	Fatal 
1588048 	9607766737 	15-Oct-20 	19-Oct-20 	0% 	Fatal 
1610370 	6235071548 	22-Oct-20 	25-Oct-20 	0% 	Fatal 

Reason for Fatel : 

1562102 6223202679: The customer already confirmed that he returned 2 items, and it is clear that the refund has not been initiated due to wrong RMA created by the customer, it should have been raised Jira to delete the RMA then contacted the TL to do the needful as advised. 

1588048 9607766737: Y ou should have escalated the issue to the courier. plus you neither apologized nor provided the courier's portal link to the customer from where he can track the order 

1610370 6235071548: The customer is asking if he can change the size after placing the order, You should have given him the option to return after receiving te order or refusing the shipment. 

C heck your Emails Score for the month of October: 81% 

Please Note that our Quality Benchmark is 85% and you have to improve your emails quality to exceed it.(Go through the parameters we are using while auditing and follow the same instructions shared with you in order to improve the quality and exceed the benchmark) 

Regards 
Shakeeb