Subject: Order status (C&C) / 7410686563
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 1 Nov 2020 23:40:41 -0700 (MST)

Hi Team, 

The customer confirmed with us that he already collected his order. However, status has not updated so this is why customer is not able to raise a return request for his items. We have also tried to raised a return requets on his behalf but order status is "Ready for pickup" so we are also not able to raise a return request. 

So we request you please do the needful and help us to resolve the case as soon as possible. 

Order ID: 7410686563 
Loyalty Customer: NO 

Ticket number: 1638395 

We are looking forward to your reply. 

Regards 
Rehan