Subject: Re: Refund Not Proccessed - 6221954592
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 14:47:22 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No response on the following child ticket: 1559657 since a month. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, November 2, 2020 2:40:31 AM 
Subject: Re: Refund Not Proccessed 

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : 6/09/2020 

Order ID: 6221954592 
Return Tracking ID: 46178775462;I15AEB2 
Assistance Required: Refund not processed 
Child Ticket : 1559657 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24134426 

how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque