Subject: Non Returnable wrong item delivered
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 11:47:13 -0700 (MST)

Hi Team, 

Problem Statement:Non Returnable wrong item delivered 

Order Date : 28/09/2020 

Order ID: 6228115385 
Tracking ID: FP09300002624 
Item ID: 161061537 104 SAR 
Child Ticket No: 1551259 
Assistance Required: Wrong Item delivered 

Issue Description: Customer emailed us informing that he/she received the item on 01/10/2020 but 1 item 161061537 which they recieved is different than he he ordered , customer also provided us the picture of received item. the item is non returnable . 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque