Subject: Re: Missing Shipment / Refund approval//Order ID: 6228428102
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 1 Nov 2020 09:13:26 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 25 October, 2020 23:30:37 
Subject: Missing Shipment / Refund approval//Order ID: 6228428102 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Sep 29, 2020 
Order ID: [ callto:6227474825 | 6228428102 ] 
Tracking ID : [ callto:1000053315 | FP10011000259 ] 
Total Price : 9 
Concept : BABYSHOP 

Issue Description : The Customer placed the order on Sep 29, 2020 , Customer placed order for 8 items but as per the customer he has only received 7 items, Under the consignment details we can see that all 8 items has been shipped from our side. 

The missing item is 162463707 - - Giggles Flower Applique Cap with Lace Detail (Quantity 1) 

Case history : The customer reached out to us on Oct 19 , 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb