Subject: RE: Product Complaint // Order ID: 6226464100
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Sun, 1 Nov 2020 12:22:21 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Confirm if this is done and resolve the complaint.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, October 25, 2020 8:52 AM
To: Fauzan Ahmad . Musalman <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Product Complaint // Order ID: 6226464100

Pls arrange for return & process refund.

Regards,
Sachin

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 6:11 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Product Complaint // Order ID: 6226464100
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference or order #6226464100
Item ID: 158823369 - - Chicco 6 Feeding Bottle Steriliser
Order Date: Sep 23, 2020

The order was delivered on Sep 24, 2020. and customer emailed us on 1 Oct 2020 complaining regarding the above item. the the switched button is not working. and the its not getting off automatically as per the description. (PFA).

Kindly assist us if we can create a return request for the item.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 10:57:37 PM
Subject: Product Complaint // Order ID: 6226464100

Hi Team

Problem Statement: Product Complaint

Order Date : Sep 23, 2020
Order ID: 6226464100
Tracking ID: 46181017842
Item ID : 158823369 - - Chicco 6 Feeding Bottle Steriliser

Assistance Required: Need Urgent assisting

Issue Description: Customer placed the above order on Sep 23, 2020 and it was delivered on Sep 24, 2020.The customer is complaining regarding the quality of the product she purchased from us. She is complaining that the switch is not working and causing irritation to the customer. Attached with the video below.

Regards
Ebrahim Hageb

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