Subject: Re: POD Request - 6228644192
From: Numan Ali <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Sun, 1 Nov 2020 12:29:37 +0300

Hi Apoorv,

You can see the receiver ID number in the shared picture

On Sat, Oct 31, 2020 at 7:06 PM Apoorv Joshi <[email-masked]> wrote:

> Dear Numan,
>
> Kindly also share the ID proof.
>
> Thank you for your help!
>
> Regards,
> Apoorv
>
> ------------------------------
> *From: *"nali" <[email-masked]>
> *To: *"Apoorv Joshi" <[email-masked]>
> *Cc: *"escalations dxbteam" <[email-masked]>,
> "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "abdulqader ahmed" <
> [email-masked]>
> *Sent: *Saturday, October 31, 2020 7:25:10 PM
> *Subject: *Re: POD Request - 6228644192
>
> Hi Apoorv,
> Here is the POD
>
> On Sat, Oct 31, 2020 at 4:39 PM Numan Ali <[email-masked]> wrote:
>
>> Hi Apoorv,
>> Thanks for your email, we are checking with the concerned team and will
>> update you accordingly,
>> Kindly note we have not found any other escalation regarding this order
>>
>> On Fri, Oct 30, 2020 at 4:02 PM Apoorv Joshi <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please assist in getting the POD on the below case with Signature and ID
>>> proof. Case has been escalated multiple times to Shipa and they are not
>>> sharing the POD for this order. Customer is denying receiving this order.
>>>
>>> Thank youf or your help!
>>>
>>> Regards,
>>> Apoorv
>>>
>>> ------------------------------
>>> *From: *"Abdulqader Ahmed" <[email-masked]>
>>> *To: *"Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <
>>> [email-masked]>, "Fauzan Musalman" <
>>> [email-masked]>
>>> *Cc: *"Seeta Seeta" <[email-masked]>
>>> *Sent: *Saturday, 17 October, 2020 14:08:02
>>> *Subject: *POD
>>>
>>> Hi Team
>>> ​
>>> Problem Statement : Refund approval.
>>>
>>> Ticket id : 1543695
>>> Order Date :Sep 29, 2020
>>> Order ID: 6228644192
>>> Tracking id: S002421885806
>>>
>>> Total Price : SAR245.00
>>>
>>> Issue Description : The Customer placed the order on Sep 29, 2020  and
>>> the order was marked as "DELIVERED" and the customer confirmed that he did
>>> not received because of the wrong number it so i have raised to shipa for
>>> POD   has been sent to us said is delivered  . However till now the order
>>> not delivered to customer as per to the customer.
>>>
>>> Case history : The customer reached out to us on 07 of Oct .
>>>
>>> Customer's history : The customer is having 1 orders  with us.
>>>
>>> Assistance required : We request you to provide refund approval in order
>>> to have the customer refunded manually and close the issue.
>>> ​
>>> Thank you for your help!
>>>
>>> Best Regards,
>>> Abdulqader
>>>
>>>
>>
>> --
>> Numan Ali
>> Operations
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>> *M:* +966594621571
>> [email-masked]
>> shipa.com/delivery
>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>
>
>
> --
> Numan Ali
> Operations
> <http://shipa.com/logistics-for-business/shipa-delivery/>
> *M:* +966594621571
> [email-masked]
> shipa.com/delivery
> <http://shipa.com/logistics-for-business/shipa-delivery/>
>
>

-- 
Numan Ali
Operations
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594621571
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>