Subject: RE: Call Arrangement Request - 1602126
From: Akshay Berry <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 1 Nov 2020 07:55:40 +0000

Looping @Sachin Maheshwari<mailto:[email-masked]>,

Please help us solve the concern for a store purchase.

Contact Number: 050 6559280
Customer's Name: Dr  Udaya  ballal

Attaching the invoice for reference from CP Sky Garden.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, November 1, 2020 9:56 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Call Arrangement Request - 1602126
Importance: High

@Akshay Berry<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 8:15 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Yahya Ahmed. Mohammed Ali Al- Dhurafi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Call Arrangement Request - 1602126

External email sender, please take precaution.
Hi team,

Please assist in arranging call back for customer on the below case as per their request.

Contact Number: 050 6559280
Customer's Name: Dr  Udaya  ballal

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 3:38:28 PM
Subject: the customer got used item (arrange Call back).

Hi Team,

Problem Statement: the customer got used item.

Assistance Required: the customer got used item and there is no information about the customer in the system and he raised call back ,

customer message says:I had done a purchase lego frozen toy from centrepoint next burjuman on 25/09 20.The toy had a discount .When we opened the box we were surprised to know that this was used earlir and repacked and sold.This was shocking.The discounted toy can have damage but it cannot be used item.Certain small elements of the lego were also missing ang the plastic foil was clearly looked used.How can centrepoint sell such used items.This was given as as a gift and has put us in lot of shame.I never expected a reputed company to do this Dr Udaya ballal Purchase ref purchased credit card ending 1528 emirates NBD on 25/09/20.

 number is  050 6559280,
Dr  Udaya  ballal

Ticket no:1602126

Regards,
Yahya

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