Subject: RE: Refund issue case ID: 1549262
From: Ksaconloc Returns <[email-masked]>
To: Mohd Imran <[email-masked]>, ArishLaila <[email-masked]>
Cc: Ammar Asif <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 1 Nov 2020 07:38:18 +0000

Dear
Greetings

We have checked but still not received from 3PL.

45943218090

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Mohd Imran <[email-masked]>
Sent: Tuesday, October 27, 2020 2:53 PM
To: Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>
Cc: Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund issue case ID: 1549262

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please process below return.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 7:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ammar Asif <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue case ID: 1549262
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6479532864
Collection Reference: D2254E9
RMA: 24211001
RMA Value: SAR116.1

As per the collection reference the item has been collected, we have created child ticket to check and process the RMA but we are not getting any update. Kindly assist us to process the RMA and close the case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 10:59:46 PM
Subject: refund issue case ID:  1549262

Problem Statement: Refund Not Processed
Order Date : 09-Apr-2020
Order ID: 6479532864
return Tracking ID: 45943218090;D2254E9
Assistance Required: Need refund for customer.

Issue Description: the items have been collected under reference ID D2254E9 in april but we do not know whether it has been submitted to WH conloc or not
and there is no response from the WH even after the escalation.
please do needful.

Regards,
CS Team Ammar Asif

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