Subject: RE: Status shows RTO / Refund 6233026887
From: Mohd Imran <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sachin Suroshe <[email-masked]>
Date: Sun, 1 Nov 2020 07:11:29 +0000

Hi Shatakshi,

Below shipment is not updated as RTO on fareye.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shatakshi Pandey <[email-masked]>
Sent: Sunday, November 1, 2020 10:33 AM
To: Mohd Imran <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sachin Suroshe <[email-masked]>
Subject: RE: Status shows RTO / Refund 6233026887

Pls mail to the 3PL to mark it as NDR

CRDSAL0080255320

Thanks,
Shatakshi

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 5:06 PM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Status shows RTO / Refund 6233026887

Hi Shatakshi/Vishwajeet,

Please check and update the status RTO on fareye.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 8:33 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Status shows RTO / Refund 6233026887

External email sender, please take precaution.
Hi Team,
Order Date: Oct 14, 2020
Order ID: 6233026887
Tracking ID: CRDSAL0080255320

The order has been marked as RTO on 27 October, 2020, however the status has not been updated on hybris and the refund has not been initiated.
Please assist in order to close the issue ASAP.

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 5:59:50 PM
Subject: Status shows RTO / 6233026887

Hi Team,

The customer has placed his order on Oct 14, 2020 and as per the tracking number the status shows RTO.

So we request you please do the needful and help us to resolve the case as soon as possible.

Order Date: Oct 14, 2020
Order ID: 6233026887
Tracking ID: CRDSAL0080255320

Ticket number - 1626992

We are looking forward to your reply.

Regards
Rehan

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