Subject: transition problem . ticket //1622067 order id //6231749921
From: "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 31 Oct 2020 23:17:55 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Proccessed 
Order Date : Oct 10, 2020 
Order ID: 6231749921 
Return Tracking ID: 46286622826 
Assistance Required: refund processed but the customer did't get the refund to his account 

Issue Description: The customer asking about his refund , after i check the hybris i found that in Payment Transactions twice rejected and third says Shared with Payfort . 

Regards, 
Ahmed