Subject: Re: Refund pending: Order Number: 7406083813, Ticket id - 1608813
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, BHRdc Ecomm <[email-masked]>, dominic arackal <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 31 Oct 2020 23:17:34 -0700 (MST)

Hi Jessie, 

Please look into the below issue and assist us to close the case as it has already been escalated to the concerned team however we have not received any update on it. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "BHRdc Ecomm" <[email-masked]>, "dominic arackal" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 27, 2020 9:42:39 AM 
Subject: Refund pending: Order Number: 7406083813, Ticket id - 1608813 

Hi Team, 

With reference to order # 7406083813 . 
RMA: 1000046851 

The customer has informed that he has returned the items for the order 7406083813 and shared the below tracking ids. We request you to please check the below tracking ids and process the refund for this order if we have received the items for RMA - 1000046851. 

Collection reference - J128D50 - 45444123384 
AWB1 - 45444153366 
AWB2 - 45444114483 
AWB3 - 45444165255 

Please look into the issue and assist us to process the refund on priority 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, October 26, 2020 12:35:35 PM 
Subject: Refund pending: Order Number: 7406083813, Ticket id - 1608813 

Hi Team, 

Please note that we are not getting any response on the child ticket id# - 1611386 please do the needful. 

Please note that the customer has informed that he has returned the items for the order id - 7406083813 and shared the below tracking ids. We request you to please check the below tracking ids and process the refund for this order if we have received the items for RMA - 1000046851 

Ticket id - 1608813 

AWB1 - 45444153366 
AWB2 - 45444114483 
AWB3 - 45444165255 
Collection reference - J128D50 - 45444123384 

Problem statement: Refund Not initiated yet 

Order Number: 7406083813 
Order Created: 10/3/2020 
Tracking id - 45444116012 

Return request created: 10/6/2020 
RMA - 1000046851 

Assistance Required: Please look into the issue and assist us to process the refund on priority 

Regards, 
Manish