Subject: Click and collect // Late Shipping // 9608452943 // 1612397
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 31 Oct 2020 22:59:23 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Oct 16, 2020 

Order ID: 9608452943 
Tracking ID: 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 16 oct and till now he/she has not received the order. As per the hybris the order status is in progress. 

Child ticket: 1614008 has been created. As per the update, order is not getting shipped because tracking number is not getting generated due to IT issue. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 
Nitesh