Subject: Call Arrangement Request - 1602126
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 31 Oct 2020 09:14:54 -0700 (MST)

Hi team, 

Please assist in arranging call back for customer on the below case as per their request. 

Contact Number: 050 6559280 
Customer's Name: Dr Udaya ballal 

Thank you for your help! 

Regards, 
Apoorv 

From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 31, 2020 3:38:28 PM 
Subject: the customer got used item (arrange Call back). 

Hi Team, 

Problem Statement: the customer got used item. 

Assistance Required: the customer got used item and there is no information about the customer in the system and he raised call back , 

customer message says:I had done a purchase lego frozen toy from centrepoint next burjuman on 25/09 20.The toy had a discount .When we opened the box we were surprised to know that this was used earlir and repacked and sold.This was shocking.The discounted toy can have damage but it cannot be used item.Certain small elements of the lego were also missing ang the plastic foil was clearly looked used.How can centrepoint sell such used items.This was given as as a gift and has put us in lot of shame.I never expected a reputed company to do this Dr Udaya ballal Purchase ref purchased credit card ending 1528 emirates NBD on 25/09/20. 

number is 050 6559280, 
Dr Udaya ballal 

Ticket no:1602126 

Regards, 
Yahya