Subject: Re: POD Request - 6228644192
From: Apoorv Joshi <[email-masked]>
To: nali <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Sat, 31 Oct 2020 09:06:49 -0700 (MST)

Dear Numan, 

Kindly also share the ID proof. 

Thank you for your help! 

Regards, 
Apoorv 

From: "nali" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "abdulqader ahmed" <[email-masked]> 
Sent: Saturday, October 31, 2020 7:25:10 PM 
Subject: Re: POD Request - 6228644192 

Hi Apoorv, 
Here is the POD 

On Sat, Oct 31, 2020 at 4:39 PM Numan Ali < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Apoorv, 
Thanks for your email, we are checking with the concerned team and will update you accordingly, 
Kindly note we have not found any other escalation regarding this order 

On Fri, Oct 30, 2020 at 4:02 PM Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Team, 

Please assist in getting the POD on the below case with Signature and ID proof. Case has been escalated multiple times to Shipa and they are not sharing the POD for this order. Customer is denying receiving this order. 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 17 October, 2020 14:08:02 
Subject: POD 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1543695 
Order Date :Sep 29, 2020 
Order ID: 6228644192 
Tracking id: S002421885806 

Total Price : SAR245.00 

Issue Description : The Customer placed the order on Sep 29, 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received because of the wrong number it so i have raised to shipa for POD has been sent to us said is delivered . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 07 of Oct . 

Customer's history : The customer is having 1 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader 

-- 
Numan Ali 
Operations 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966594621571 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ] 

BQ_END

-- 
Numan Ali 
Operations 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966594621571 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ]