Subject: Re: POD Request - 6228644192
From: Numan Ali <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Sat, 31 Oct 2020 16:39:24 +0300

Hi Apoorv,

Thanks for your email, we are checking with the concerned team and will
update you accordingly,
Kindly note we have not found any other escalation regarding this order

On Fri, Oct 30, 2020 at 4:02 PM Apoorv Joshi <[email-masked]> wrote:

> Hi Team,
>
> Please assist in getting the POD on the below case with Signature and ID
> proof. Case has been escalated multiple times to Shipa and they are not
> sharing the POD for this order. Customer is denying receiving this order.
>
> Thank youf or your help!
>
> Regards,
> Apoorv
>
> ------------------------------
> *From: *"Abdulqader Ahmed" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Fauzan Musalman" <[email-masked]
> >
> *Cc: *"Seeta Seeta" <[email-masked]>
> *Sent: *Saturday, 17 October, 2020 14:08:02
> *Subject: *POD
>
> Hi Team
> ​
> Problem Statement : Refund approval.
>
> Ticket id : 1543695
> Order Date :Sep 29, 2020
> Order ID: 6228644192
> Tracking id: S002421885806
>
> Total Price : SAR245.00
>
> Issue Description : The Customer placed the order on Sep 29, 2020  and
> the order was marked as "DELIVERED" and the customer confirmed that he did
> not received because of the wrong number it so i have raised to shipa for
> POD   has been sent to us said is delivered  . However till now the order
> not delivered to customer as per to the customer.
>
> Case history : The customer reached out to us on 07 of Oct .
>
> Customer's history : The customer is having 1 orders  with us.
>
> Assistance required : We request you to provide refund approval in order
> to have the customer refunded manually and close the issue.
> ​
> Thank you for your help!
>
> Best Regards,
> Abdulqader
>
>

-- 
Numan Ali
Operations
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