Subject: Re: Failed Transaction (No order Placed)
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 31 Oct 2020 06:14:54 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 25 October, 2020 10:45:06 
Subject: Re: Failed Transaction (No order Placed) 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Mustafa chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 08:37:41 
Subject: Re: Failed Transaction (No order Placed) 

Hi Team, 

Kindly update us on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 9 October, 2020 08:44:43 
Subject: Failed Transaction (No order Placed) 

Hi Team, 

Kindly assist us in below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 09:11:29 
Subject: Failed Transaction (No order Placed) 

Hi Team, 
Ticket: 1515381 

Email: [email-masked] 

Problem Statement: Failed Transaction (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020 and the last order is on 15 July, 2020. 
​ 
Also, the amount have been deducted as per the customer and did not receive it back till now. 
Transaction ID: 025155014834 
Amount: KWD 22.600 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani